Contact and support
For technical support, payments, service interruptions, refunds or privacy requests, email [email protected]. Include your account email and, where relevant, the order ID, delivery region, incident time and transaction signature. Never send passwords, verification codes, private keys or seed phrases.
Service scope
SolBrisk provides raw Solana Shred forwarding over UDP from the delivery regions included in your plan. Packets are forwarded as received. The service does not provide historical replay, guaranteed delivery, transaction execution, investment advice, or guaranteed trading outcomes. Multiple delivery regions may share upstream sources.
Accounts and destinations
Email verification is required to create an account. You are responsible for your account credentials and may configure only servers you control or are authorized to use. Destination ownership must be verified before a stream is delivered. Do not use the service to direct traffic at third parties, disrupt networks, evade plan limits, or resell upstream data without authorization. We may suspend destinations involved in abuse.
Payment and activation
Prices and balances are denominated in USDC. Dedicated order addresses credit the actual official USDC received on the displayed Solana network after successful finalization, without a memo. Historical shared-address orders retain their required memo and exact amount. Customers pay their sending fees and any receiving-account creation rent. The platform pays collection fees and retains the SOL rent returned when it closes the emptied USDC account. This does not reduce credited USDC. SOL and other tokens are not processed as deposits; contact [email protected] for assistance with incorrect transfers.
Subscription fees are prepaid at the price displayed when you purchase or renew, per IP and delivery region. A monthly period is 30 days. Multiple subscriptions are charged together. The same account cannot hold overlapping subscriptions for the same IP in the same region, regardless of UDP port. Service starts after verified endpoint activation and ends automatically at expiry. Each subscription can be renewed manually; unused time is retained, while expired service restarts from renewal, subject to capacity and endpoint verification. Pending subscriptions can be cancelled for a full balance refund. No automatic renewal.
Each account has at most one active deposit address, valid for 30 minutes without extending the deadline on reopening. Expired addresses are replaced at the next checkout. A short confirmation grace period follows expiry; automatic monitoring then stops. Historical address ownership and keys are retained for recovery. Do not send to an expired address; if you have already paid, submit the transaction ID or contact [email protected].
Credits and refunds
Your account balance is a prepaid service credit, not a custodial wallet or interest-bearing deposit. This release has no wallet withdrawal function. Automatic cancellation refunds apply only to pending subscriptions and return to account balance. Active-service refunds, incorrect payments and other disputes require operator review, subject to applicable law.
Cancel a pending subscription from the console to release its reserved capacity and return the subscription fee to your service balance. For an active-service refund or interruption claim, contact support with the affected subscription, region and time period. We review payment and delivery records before deciding on a correction or remedy; filing a request does not automatically change your balance. Incorrect-token recovery is reviewed individually and is not guaranteed.
Availability and limitations
The early-access service has no fixed uptime, latency, throughput or packet-completeness SLA. UDP packets may be lost, duplicated or reordered; network forks and upstream interruptions can affect data. Run your own recovery, validation and monitoring where needed. Neither data receipt nor a stream’s availability guarantees a transaction result.
Service changes and support
Current prices, delivery regions and plan limits are shown before purchase. Changes to listed prices do not change an already purchased service period; renewals use the price displayed when you confirm them. Service notices appear on the website and network status page. These terms display their latest revision date; changes do not remove rights attached to previous payments under applicable law.
Applicable rights
Nothing in these terms excludes mandatory rights under applicable law. Contact support first to help us investigate a dispute. This request does not restrict your right to use any complaint or dispute process available to you under applicable law.